Not the most eloquent of messages, but one that needed to be sent for a long time. Yes, it's almost passive aggressive in tone. "If you don't stop being corporate bad guys, well, then, I'll just shake my fist and yell really loud with no ramifications." Quite frankly, if I struck any kind of nerve and CafePress just decided to say, "So long, we're closing your account because of x" I would be kind of happy. I have sort of let my shop languish because it just generates a minimal amount of monthly income that I am willing to accept for hardly any work, while I focus my attention to more robust, up to date, and shops that don't charge me a fee like TeePublic or Redbubble.Please stop creating these admin shops and listing products that are not added by me, the account owner. You are putting products out for sale in the marketplace that are not configured for the best use of my designs. The latest sale that came from one was black lettering on black apparel.Yes, I see a royalty from that sale, however, I did not approve of that design for that type of apparel, nor does this shop fall inside my payment setting for a premium shop. In addition to paying my yearly fee, I also would be responsible for a fee attached to this sale because the default setting for that shop is to only pay royalties on items sold (10%). You are essentially selling my designs and charging me a fee for something I did not approve as the designer. I have had to close several of these admin shops or make them private in order to stop this from affecting my sales.I have stuck with CafePress since 2009 even though nearly every other Print on Demand site offers the same benefits with no fees. You’ve stripped us the same royalties for marketplace sales as shop sales, halved our royalties for 3rd party and fan portal sales. I have been loyal to this site because of the benefit of the exposure and that scale is being tipped towards the negative ever more with these frustrations.Please consider changing this practice as I am sure that while I am simply a small time designer and one voice among millions of designers who use CafePress, shopkeepers like me are how CafePress got its start and has grown. While I don’t expect anything to come from this request, I must make it as it has been far too long for me to sit idly by and not voice my frustration.Thank you,
In fact, it's been a long slow hospice for my CafePress shop since they changed the rules to only give designers a flat 10% royalty on sales from the marketplace, whereas previously it was whatever royalty you decided. And actually, that should read "up to 10%" because they nail you for sales that come through fan portals and 3rd party sales like Amazon. Shop sales prices can't compete with Marketplace prices and no one in their right mind will pay more for something just because the designer gets a higher cut.
The latest trend is for CafePress to add these Admin shops to your account and pre-populate a handful of categories with select items and select designs under the guise of "We're trying out things that you may want to be aware of". Nothing you actually have any hand in when it happens. They do it and unless you constantly bird dog your account, you don't find out that something is wrong until you get a weird royalty email stating that you made a sale on a no name item. You check the sales report and see that it came from the Marketplace, featuring a design that you already offer in your regular store and already pay a monthly/yearly fee to operate. Then, on top of only getting 10% of the royalty, because these admin shops are default settings, you pay a 10% fee on your royalty for every item sold up to $10 a month. So, $60 in shop fees, plus up to $120 a year for these bot shops they set up on your behalf.
The argument here is kind of moot because I continue to do business with them, but that's only because the fees have been about 3% of my sales. It's an easy revenue stream that doesn't require a lot of work other than to guard every penny by shutting down these stupid bot sites. Still, I should stand up to this kind of behavior, closing my shop and walking away. Unfortunately, there are millions of designers using CafePress, losing me would hurt only me every month, when I don't see a paltry line item on my PayPal account from CafePress.
UPDATE 2/8/16: CafePress did respond in kind.... but I already knew this would be there response, if any.
Thank you for contacting CafePress. To Opt Out of marketplace listing, go to the shop management page and click on your shop settings. at the bottom you will see a check box marked Opt Out of the Marketplace. Your designs will then be removed from the marketplace.Well, I did those steps and lo and behold, today, a new order for an item in that Admin shop, which has been marked as opting out of the Marketplace. Look at the quality of their product with my design. It doesn't fit the product. This is what happens when their bot stores add my designs to their products... This is horrible quality product that goes to the customer and has my name associated with it. AND I GET CHARGED A FEE FOR THE SALE?!?!?!
If there is anything else I can do for you, please let me know.
Please use this code in any further communication.
UPDATE 2/9/16: Now, they're just trolling me.
OK, so I have done these steps before. Within days, the Admin bot shops reappear. So, I asked a stupid question of them.
Thank you for your response. I am happy to assist you today.
I am sorry to hear of your frustrations. At this time I would like to suggest closing your Admin shop. In order to do so, go to "Shop", click "Admin_CP7374716". This will bring you to your "Manage Your Shop" page.
On the right hand side of the screen you can click "Close this Shop". This will close this shop all together. You then would not have to opt out of the marketplace.
When opting out of the marketplace, it takes away the option of customers finding any of your items on our website at all, unless they have your shop HTML.
I hope this information is helpful.
Of course, I fully expect there to be a new wonderfully awful bot shop in my account within a few days. This is how they responded to my message...If I close this shop, will another one be added in the future? (Included screenshot with email that shows only one shop now exists) I have closed it and should not see any more of these Admin shops appear in my account.
Hello, I will be happy to assist you with this matter. I apologize that you are having issues with the admin shops. Unfortunately, another admin shop will produce its self. You can opt it out of the marketplace and mark it as private. This way the items can not be sold in the marketplace and will not be found on search engines. I also recommend removing any products from the admin shops as well. This will only need to be done once and no additional admin shops will be added in the future.Are you kidding me? We're back to opting out. Yet, clearly, the opting out still allowed items to be bought through the Marketplace.
To mark you shop as Private follow these steps:
- Log into your CaféPress account.
- Click on the Shop ID of the shop you wish to edit.
- Click “Edit Shop Profile”.
- Towards the bottom of this page will be your Preferences. Check the Private box and Market place Opt out. Click on “Save Changes”.